We handle your customer service for you.

Custurd is a service that will handle all (or just some!) of your customer service for you.

We’re experts in customer service. We know how important your customers are. We know how important it is to respond quickly. We know how important it is to truly solve your customers' problems and allow you to get back to growing your business.

First we meet to discuss your needs. Then we onboard - You assign every ticket to us, and we only elevate the ticket to you when we don’t know how to respond. We learn quickly and we’re smart. Once you tell us how to handle a situation once you’ll never have to tell us again. Before long we’re handling essentially all of your customer support requests.

We do such a good job that your churn rate goes down and conversion rate goes up. We provide you with any new product insights we glean from customers (and from ourselves) so your product will continue to rock.

Custurd is priced based on the volume and complexity of your customers’ inquiries.

That being said, we work with you to reduce your own costs to us as much as possible. We’ll get us set up with your admin dashboard so we can help customers out with less back and forth. We’ll surface bugs and feature ideas from customers so there'll be less reason for them to reach out in the first place. Also, we’ll generate a knowledge base as we go so the customers can find their own answers. Also due to economies of scale and our own custom tools we can keep the cost lower than hiring your own customer service reps.